You can return or exchange the product for a similar one within 14 (fourteen) calendar days from the date of transfer of the product to the buyer indicated in the document confirming the transfer of the product from the seller to the buyer.

Only products that have no signs of use, original, complete and undamaged packaging are subject to return and exchange for a similar product.

To make the return or exchange of the product for a similar one, you need to provide a receipt, a sales or cash receipt, a waybill or other document confirming the purchase of the product in our online store.

The procedure of return or exchange of the product for a similar one starts with the submission of an electronic application, which needs to be sent to 4vetermodels@gmail.com or by phone +38 (098) 259-44-16. Our manager will contact you by phone or e-mail to discuss the details after processing your request for a return or exchange of the product for a similar one.

Shipping costs for the return of the product from the buyer to the seller shall be laid on the buyer.

Refund will be made within 10 (ten) banking days after the seller receives the product.

If at the time of the exchange, there is no similar product in stock, you can purchase any other product from the existing assortment with an appropriate cost allocation or receive funds in the amount of the cost of the returned product within 7 (seven) days. You can also exchange a product for a similar one once the corresponding product goes on sale.